Refund policy

Thank you for shopping with Korin’s Card Exchange. We want every customer to have a clear and dependable shopping experience. Please review our return and refund policy before making a purchase.

1. 30-Day Return Window

We accept returns of eligible items within 30 days of the delivery date shown by the shipping carrier.

To qualify for a return, the item must:

  • Be unopened, unused, and in its original factory-sealed condition.

  • Have all shrink-wrap, security seals, and factory tape intact.

  • Include its original packaging, tags, accessories, and promotional items.

  • Be returned with a receipt or other valid proof of purchase.

  • Be approved by our customer support team before it is shipped back.

Items that do not meet these conditions may not be accepted.

2. Trading Card Products

To help protect customers from product tampering, card manipulation, pack weighing, and resealing, we cannot accept returns or provide refunds for trading card products after their original packaging or factory seal has been opened, removed, damaged, or altered.

This restriction includes:

  • Booster boxes and booster packs

  • Collection boxes and tins

  • Elite Trainer Boxes

  • Structure decks and starter sets

  • Individual trading cards

  • Other factory-sealed trading card products

All sales of opened trading card products are final, except when an item arrives damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, or you receive an item different from the one you ordered, contact us within 48 hours of delivery.

Email support@korinscardex.shop and include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the shipping box, packaging, and shipping label

Please keep the item and all original packaging until we finish reviewing your claim.

If we confirm that an item is damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund. Korin’s Card Exchange will cover approved return shipping costs when the issue resulted from our error or verified shipping damage.

4. Starting a Return

To request a return for an eligible item, contact us at support@korinscardex.shop before sending the product back.

Please include your order number and the reason for your return. If your request is approved, we will provide return instructions and the correct return address.

Products returned without prior authorization may not be accepted or refunded. Do not send returns to an address shown on a shipping label unless our support team has confirmed that address for your return.

5. Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns based on preference or a change of mind.

We recommend using a trackable shipping service and keeping your shipping receipt. Korin’s Card Exchange is not responsible for returned packages that are lost, misdirected, or damaged during return transit.

Original shipping charges, if any, are nonrefundable unless the return resulted from our error or the item arrived damaged or defective.

6. Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

  • The refund will be issued to the original payment method.

  • We will begin processing the refund within 7 to 10 business days after the returned item passes inspection.

  • Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Shipping fees and other nonrefundable charges will be deducted where applicable.

7. Exchanges

We do not offer direct exchanges. If you want a different eligible product, you may return the original unopened item in accordance with this policy and place a new order separately.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@korinscardex.shop.

We cannot guarantee cancellation after an order has entered processing or been shipped. If the order has already shipped, you may request a return after delivery, subject to the eligibility requirements in this policy.

9. Contact Us

If you have questions about a return, refund, or damaged order, please contact us:

Korin’s Card Exchange
205 Holtzclaw St SE, Unit B
Atlanta, GA 30316
United States

Email: support@korinscardex.shop